Morgan Leisure Ltd t/as Chalet World Ski (“Chalet World”) does not collect personal information unless you volunteer it. The company requires that consumers supply certain personal information, such as telephone numbers and addresses, during the purchase process. This is standard procedure whether a booking is made on-line or via telephone. Chalet World can also collect additional personal information from subscribers in an optional e-mail subscription form. Information provided by our suppliers may be combined with site usage reports to profile, in aggregate form, users and their preferences in site content and advertising.

The company employs cookies to measure site usage and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next.

We use third-party advertising companies such as search engines and banner ads. These companies may use information (not including your name, address email address or telephone number) about your visits to this site in order to measure our advertising effectiveness.

We may also collect information about your visit to our website, based on your usage of our site. This may include the areas of the site you visit and searches and bookings made. This helps us to provide better offers to you and products and services more suited to your individual interests and needs.

We may also retain details provided to us by you in order for your information to be processed efficiently, enable your requests for bookings and to keep you informed of any relevant information relating to your booking and to analyse and understand better our customers' requirements. If you believe that we are storing details relating to you and that these are incorrect, please email us at [admin@chaletworldski.co.uk] and we will correct them as soon as possible. This information is stored in a central database, controlled by our administrative staff and will be accessible electronically. Security measures are in place to ensure that our customers' data is not accessible by any unauthorised persons. However, persons such as IT systems suppliers may need to have access to the system from time to time. We may use the information you provide to tell you about other offers from Chalet World.

Data protection policy

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information.
We must pass the information on to the relevant suppliers of your arrangements such as airlines, accommodation management companies/accommodation owners, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making your booking, you consent to this information being passed on to the relevant persons).